BPO

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

Business Process Outsourcing

The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1 Interview – 3 outsourcing questions, 1 outsourcing expert

The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

By- The Outsourcing Institute

Search for new revenue in financial services

US financial institutions are finding it harder to secure new sources of revenue. Growing the top line is challenging as consumers grow accustomed to paying little or nothing for products and services. Banks, asset and wealth managers, and insurers are scrambling to find new ways to grow: organically, by introducing new services, through acquisitions, or […]

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By- PWC

Why Sourcing Speed is Critical

In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities

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By- WGroup

Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures

Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]

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By- The Outsourcing Institute

Booming Global Payroll Market Driven by Multi-Country Contracts

In NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecasted to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall […]

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By- NelsonHall

Not Your Parent’s Outsourcing: How Digital Transformation is Changing the BPO Game

Like many people who are part of the Outsourcing Institute’s community, I have spent my entire career focused on process improvement, automation and outsourcing. These are concepts which I have studied and applied for decades, and their use has been key to my professional success.  However, if you’re like me, you may have noticed that […]

By- Christopher Surdak, JD