Category: BPO

  • Executive Expert Interview: Digital Convergence Keynote Preview with Samira Kaderali at GE

    Executive Expert Interview:  Digital Convergence Keynote Preview with Samira Kaderali at GE

    GE’s Digital Transformation Leader, Samira Kaderali joins Outsourcing Institute President, Daniel Goodstein, to explore: Goals behind GE Digital What’s made GE successful and actually industry-leading? GE’s motive behind decreasing outsourcing by 15% Insight on GE’s partnership models and their vision for the next several years Samira Kaderali presented the keynote presentation about digital disruption and the end of […]

  • Digital Convergence Conference 2018 Presentations

    Digital Convergence Conference 2018 Presentations

    Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing   Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here   Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here   Case Study: […]

  • Application Management Services a Key Gateway to HR BPaaS

    Application Management Services a Key Gateway to HR BPaaS

    With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]

  • 10 principles for winning the game of digital disruption

    10 principles for winning the game of digital disruption

    A high-stakes global game of digital disruption is currently underway. It is enabled by the latest wave of technology: advances in artificial intelligence, data, robotics, the internet of things, and new software-enabled platforms. As a result, the prevailing business models in every industry could drastically change. For every company, this is an immense opportunity to […]

  • What’s Service Design All About? And why do I care?

    Service Design is all about…well, it’s about services. It’s a way to look at the big picture. It looks at the interaction between everyone involved in the service where they touch. It’s about looking at the whole journey, the people involved, and how they feel at different points in their journey. Another way to think […]

  • Executive Expert Interview BTs RPA and Cognitive CoE Leader Gourav Datta

    Executive Expert Interview BTs RPA and Cognitive CoE Leader Gourav Datta

    Ahead of OAISS London, Gourav Datta, CoE Lead at British Telecom, sat down with Daniel Goodstein, President at the Outsourcing Institute & IRPA AI Media & Events to explore how to drive more value and efficiencies in an organization with automation, cognitive and digital services, as well as how to get there in this exclusive video interview. In this interview, […]

  • Executive Expert Interview: SWBC’s RPA & Sourcing Program Manager, Jeremy Gilliand

    Executive Expert Interview: SWBC’s RPA & Sourcing Program Manager, Jeremy Gilliand

    Jeremy Gilliand joins the Outsourcing Institute, President, Daniel Goodstein, to explore: Challenges during the early stages at SWBC The journey at SWBC: determinging tools and models Metrics that were used to determine ROI How to scale automation implementation Jeremy Gilliand will speak at Dallas OAISS on May 3rd at K&L Gates on 1717 Main Street […]

  • Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and Gregory North

    Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and Gregory North

    Conference Co-Chairs, Anupam Govil and Gregory North join Outsourcing Institute President, Daniel Goodstein, to explore: Why do you need a digital roadmap? Where does enterprise transformation start? AI-Enabled enterprise: When is it coming? How to determine and ensure ROI Gregory and Anupam are co-chairs for the OAISS Roadshow, which is produced by the Outsourcing Institute […]

  • Digital wealth management: Driving engagement through data-driven insights

    Digital wealth management: Driving engagement through data-driven insights

    In an era of increased competition and shrinking fees, financial advisors need digital tools to survive. By leveraging technology and data-driven insights, advisors can sustain profitable growth. But achieving this vision requires a digital transformation, and the industry has been slow to adapt. A thoughtful technology and data strategy, user-friendly tools, early wins, and key […]

  • The Shared Services Roadmap

    The Shared Services Roadmap

    Cut costs and increase standardization with these best practices. A shared services model allows companies to streamline their operations across an organization and provide centralized, standardized support to all business units. From finance to legal to IT, companies can achieve great benefits from consolidation and implementation of strong governance systems. Read More