By- NelsonHall

Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

NelsonHall recently published its 2017 Managed Services Programs (MSP)1 market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and should be the focus of attention for MSP vendors.