Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will:

• Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing space
• Examine BPaaS and the blurring line between IT Outsourcing and Business Process Outsourcing
• Describe perspectives on outcome-based models and where to start if you have not yet started your transformation journey