Category: Business Process Outsourcing

  • Application Management Services a Key Gateway to HR BPaaS

    Application Management Services a Key Gateway to HR BPaaS

    With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]

  • Speed of Deployment Key to ROI Realization in Cloud HR

    Speed of Deployment Key to ROI Realization in Cloud HR

    NelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021. With the largest portion of the market coming from cloud implementations (~44%), it’s interesting to find that […]

  • Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    NelsonHall recently published its 2017 Managed Services Programs (MSP)1 market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few […]

  • Digital Transformation – Taking Shared Service Models to the Next Level of Performance

    Digital Transformation – Taking Shared Service Models to the Next Level of Performance

    Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms, and outsourcing to reduce costs of operations. Organizations are now taking the power of shared services to greater levels through digital transformation using agile applications to rapidly redesign, automate and optimize business processes. View the replay […]

  • Overcoming the Challenges of Shared Services: How automation can help companies manage the complexity of shared service environments

    Shared service solutions for accounting, document processing and other areas are seeing unprecedented adoption rates. In a 2017 survey on shared services, over 53% of respondents said they used shared services to perform three or more functions, up from just 20% in 2013. [1] The reason for this adoption is clear. Centralized services shared among […]

  • Next Generation Outsourcing and the Global Enterprise Model (GEM)

    Next Generation Outsourcing and the Global Enterprise Model (GEM)

    When Outsourcing Can Create Value through Fundamentally Changing the Way You do Business. This is an unparalleled time of transformation. Disruptive technologies such as cloud computing and the “as-a-service” model for software, infrastructure and platforms have led to fundamental changes in how IT services are organized, managed and delivered—whether they are outsourced, insourced or a […]

  • The Challenge of Achieving Customer-Driven Shared Services

    The Challenge of Achieving Customer-Driven Shared Services

    The Impact of Disruptive Business Trends are Causing a Rethink of Shared Services. The concept and use of shared services have been around for almost 30 years. However, shared services have matured to a level of organizational standard practice for support services across multiple business units. Despite this evolution, the penetration of shared services that […]

  • Let’s make a difference: Managing compliance and operational risk in the new environment

    Let’s make a difference: Managing compliance and operational risk in the new environment

    Overview Banks are facing expanding compliance expectations that are pushing compliance programs to the brink. The scope and nature of compliance have evolved and are no longer limited to rules-based banking regulations. Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that cause customer confusion and compliance control […]

  • Search for new revenue in financial services

    Search for new revenue in financial services

    US financial institutions are finding it harder to secure new sources of revenue. Growing the top line is challenging as consumers grow accustomed to paying little or nothing for products and services. Banks, asset and wealth managers, and insurers are scrambling to find new ways to grow: organically, by introducing new services, through acquisitions, or […]

  • Why Sourcing Speed is Critical

    Why Sourcing Speed is Critical

    In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities