By- WGroup

Best in Class Vendor Management Office

Vendor Management Should be a Core Competency of the IT Function

With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate with its importance. WGroup uses the the straightforward and well-established Star Model* as a framework for organization design and calls upon significant experience in sourcing and IT service delivery to identify and establish vendor management capabilities.

This WGroup Strategy Brief will define and explore the Vendor Management Office (VMO) from a number of perspectives including the foundation, organization design, partnerships, vendor and contract assessments, processes and tools, performance management, financial impact and finally the implementation or rollout plan. This WGroup Strategy Brief describes our recommended considerations in each of these areas.