Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Capgemini’s Lee Beardmore Discusses RPA in Business Process Outsourcing and...

Dan Goodstein, President of the Outsourcing Institute, talks to Lee Beardmore, Vice President and Chief Technology Officer, Capgemini Global Business Process Outsourcing. In this interview, Lee discusses RPA in Business Process Outsourcing and Gives Advice for Implementing Automation.

By- Capgemini’s
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NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models. In addition to […]

By- Outsourcing Institute
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Industry Leader Q&A: Innovation

OI’s Frank Casale Talks Innovation with the CEO of CapGemini’s BPO Business, Christopher Stancombe.

The New Contingent Workforce: What Drives the Future of Work...

The use of today’s contingent workforce raises many critical questions for the employers who hire them. From understanding the psychographic and fiscal drivers that motivate these workers, to the macro-economic issues that guide larger workplace dynamics, employers are challenged. They are challenged by needing to know what impresses, attracts and retains this group sufficiently enough […]

Finance and accounting outsourcing re-contracting

Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]

Industry Leader Q&A: Cyber Security

OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary

The State of RPO

Select recruitment-process-outsourcing providers weigh in on the strengths and opportunities in their industry, and what businesses looking to outsource this function should keep in mind.

Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape

Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]

Industry Leader Q&A: RPO

OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson