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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking
Welcome to the era of the demanding candidate. Not the applicant who needs your job, or just happens to be the best available talent, but rather the best candidate – period. The candidate who will make a difference inside your organization, help you better compete in the marketplace and drive your company on toward greater […]
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]
OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary
Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]
OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson
Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.
The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at http://www.outsourcing.com/outsourcing2/
A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.