Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

The State of RPO

Select recruitment-process-outsourcing providers weigh in on the strengths and opportunities in their industry, and what businesses looking to outsource this function should keep in mind.

Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape

Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]

Podcast with Sath Sathyanarayan: Getting offshore outsourcing cost savings back...

Getting offshore outsourcing cost savings back in line with expectations.

Outsourcing to India 101 Part3

How do you control projects remotely, gain visibility & measure results.

Outsourcing Sales Outlook – IT & BPO

Discussion of market trends.

Outsourced Social Media Services

Discussion of outsourced social media services.

Ensuring Your Governance is Fit Purpose

Ensuring your governance is fit for purpose.

The Transaction- Episode 7

Frank Casale re: time to make a decision.

The Transaction- Episode 3

Frank Casale is discussion re: the transaction