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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.
In NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecasted to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall […]
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]
Frank Casale announces new online marketplace
Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation fundamentals and case studies.
Although well thought upfront, the alignment of an organization’s strategy with their decision to outsource tends sometimes to be focused on short-term attainment of the organization’s bottom line and cost reduction targets. There are seven fundamental steps an organization may wish to follow to ensure the alignment with its strategy materializes it. Last month I […]
By- Fabiano Rosa
Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in […]
By- Nelson Hall
In recent industry discussions around talent acquisition, we have identified a number of interconnected trends that are having a significant impact on talent acquisition markets. Here, we take a look at three key trends, and at how HRO vendors in the talent acquisition space are responding.
Have you ever asked a question, got an answer that sounded like ‘YES’ and then later discovered it wasn’t? Most people working with an Indian outsourcing company can relate to this. Why does this happen? The root cause is most likely cultural differences. These differences impact time orientation, response to authority and ultimately decision making, […]