By- Outsourcing Institute

NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook

NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models.

In addition to founding analyst firm NelsonHall, John is the Chairperson of The Outsourcing Institute’s ‘Digital BPO’ Webinar Series and Keynote Speaker for its ‘OAISS’ Outsourcing, Automation & Innovation Seminar Series.