Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Overcoming the Challenges of Shared Services: How automation can help...

Shared service solutions for accounting, document processing and other areas are seeing unprecedented adoption rates. In a 2017 survey on shared services, over 53% of respondents said they used shared services to perform three or more functions, up from just 20% in 2013. [1] The reason for this adoption is clear. Centralized services shared among […]

By- Hyland

Let’s make a difference: Managing compliance and operational risk in...

Overview Banks are facing expanding compliance expectations that are pushing compliance programs to the brink. The scope and nature of compliance have evolved and are no longer limited to rules-based banking regulations. Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that cause customer confusion and compliance control […]

By- PwC

Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital...

In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

Indian Outsourcing: When ‘Yes’ is not ‘Yes’

Have you ever asked a question, got an answer that sounded like ‘YES’ and then later discovered it wasn’t? Most people working with an Indian outsourcing company can relate to this. Why does this happen? The root cause is most likely cultural differences. These differences impact time orientation, response to authority and ultimately decision making, […]

Building a Stronger Brand Through Your Contingent Workforce

Fred Winstead, VP of Human Capital Solutions, Allegis Group Services and Jeff Nelson, Creative Director Employee Branding, Allegis Group Services discuss building a stronger brand and the contingent workforce.

Vendor Selection Webinar

Paul Pinto, Managing Partner, Sylvan Advisory and Donald Mones, Managing Director, GlobeSource Partners discuss the vendor selection process, top five reasons why standard vendor selection process fails to produce the desired results, preferred approach to selecting a vendor, and the real benefits.

The Transaction: Episode 3 – Showtime!

Frank Casale, Founder, CEO, Outsourcing Institute, the Kodak Team and Dream Team meet with Service Providers.

The Top Five Reasons Providers Lose Deals

Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.

Marketing BPO – opportunities and techniques for increasing efficiency in...

Frank Olivieri, President & COO, Marketing Solutions, Williams Lea and Matt Swain, Associate Director, Document Outsourcing, InfoTrends discuss marketing BPO and case studies.