Overcoming the Challenges of Shared Services: How automation can help companies manage the complexity of shared service environments


Shared service solutions for accounting, document processing and other areas are seeing unprecedented adoption rates. In a 2017 survey on shared services, over 53% of respondents said they used shared services to perform three or more functions, up from just 20% in 2013. [1] The reason for this adoption is clear. Centralized services shared among business units help eliminate redundancy, improve consistency, increase productivity and reduce costs. Shared services are also continuing to contribute increasing value to companies, as 73% of respondents to the survey said adopting a shared service increased productivity by 5% or more, up from 70% in 2015. [1] Yet despite these benefits, as many as 72% of organization not using global shared services do not plan to implement them in the future.

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