Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Industry Leader Roundtable: The Barriers & Breakthroughs of Defining Digital...

In Part I of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

RevAmerica 2015 – Frank Casale, Founder and CEO of Institute...

WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]

Selecting the Right Sourcing Provider for Long-Term Success

Selecting the right sourcing provider for long-term success.

Ask the Experts- Vendor selection considerations: Part 2

Ask the Experts series with discussion of best practices for outsourcing.

Recruitment Process Outsourcing – A Decade Later

A decade later and what it means for buyers, providers and the results.

RPO for Small to Mid-Size Market

Ask the Expert series with Frank Casale, OI, David Pollard, Talent Fusion, John Younger, Accolo and Larry Heckathorn, Human Capital Group.

RPO Rankings Report

Ask the Expert series with Frank Casale, OI and Larry Heckathorn, Human Capital Group.

RPO Best Practices

Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.

Podcast with Vishal Ahluwalia: What is the most critical factor...

What is the most critical factor impacting decision to hire BPO provider.