Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

What’s Next in Document Outsourcing

Aurora Coya, Williams Lea and Matt Swain, InfoTrends discuss trends in strategic document outsourcing, market demand and case studies.

Want to Improve Business Outcomes in Outsourcing Deals?

Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.

By- Outsourcing Institute

The Transaction: Episode 2

Thoughts on assembling the Kodak dream team.

The Transaction: Episode 1

Frank Casale, CEO and Founder, Outsourcing Institute along with the Kodak Team and Dream Team are tasked with facilitating and accelerating an RPO Engagement. They have 6 weeks to identify a single solution provider with global capabilities.  

The Transaction: A Dream Team

Assembling a dream team

The Transaction- Episode 7

Frank Casale re: time to make a decision.

The Transaction- Episode 3

Frank Casale is discussion re: the transaction

The Transaction

Frank Casale interviews few people about Kodak contract services project

The Top Five Reasons Providers Lose Deals

Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.