Including UX Professionals in Customer Strategy
Part 2 in the UX Team Series We hope you’ve read the first article in this mini-series on the UX team. If you did, then you should be convinced that you need UX professionals involved in customer strategy, not just design. Now you may have found yourself wondering how that might look. You’re in luck […]
Antonio Ramírez @pixel506.com
June 16, 2017
User Experience: Thinking Strategy, Not Just Design
Let’s get this straight: if you think user experience (UX) starts and stops with design, then you are not getting the most out of UX. In fact, you might be setting your user experience endeavor up for failure. User experience should start with the very first strategy meeting. This means you have to include your […]
Antonio Ramírez @pixel506.com
June 16, 2017
One step ahead: How banks can anticipate what customers will want next
Are US retail banking customers happy with their banks? How do bank CEOs see the future? We know that banking is being changed by a combination of technology, millennial preferences, and non-traditional disruptors. And while many customers are currently generally happy, sentiment can turn on a dime. Learn how banks can understand changing consumer expectations […]
Let’s make a difference: Managing compliance and operational risk in the new environment
Overview Banks are facing expanding compliance expectations that are pushing compliance programs to the brink. The scope and nature of compliance have evolved and are no longer limited to rules-based banking regulations. Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that cause customer confusion and compliance control […]
Exclusive Interview with VP Automation from Deutsche Telekom
IRPA AI Founder, Frank Casale, Speaks to VP Automation & Department Development at Deutsche Telekom Technical Services about his role and the significant benefits of RPA and AI. Frank Casale: What role have you played in DBs Automation journey? Sebastian Zeiss: I have introduced the concept of RPA to the technical services division of Deutsche […]
Top financial services issues of 2017
Our annual discussion of the themes that will define the year ahead. What can you do now to prepare for success in 2017?
Optimizing Vendor Management Organizations: Strategic Vendor Management
Vendor management is increasingly becoming the primary role of IT. As the cost effectiveness, reliability and flexibility of third party services increase, more applications, infrastructure and platforms are moving from in-house to the cloud. This is driving a fundamental restructuring of IT with a greater focus on building relationships with providers and working with them […]
You’ve all heard about user experience (UX), and if you haven’t, you can read an introduction here. A lot of information out there about UX can seem a bit vague, so here are five myths that we’d like to clear up before you dive into UX. Myth #1- UX = UI (User interface) The UI […]
5 Ways User Experience Boosts ROI
User experience is at the center of the organizations as a top priority for transformation. It’s what drives brands, finds, converts, and retains users, and ultimately boosts revenue. A majority of decision makers have it in their top three priorities and most organizations see a ROI almost immediately. It’s not something you can afford to […]
2017 Travel Tech Trends – Insights to Surf a Changeable and Competitive Environment
The travel industry is increasingly fragmented, full of different players in a very competitive environment; this situation leads to massive restructuring at all levels, disruption of vertical value chains, and “friend-enemies” environments.