This timely webinar will help you successfully navigate the changing landscape of today’s IT environment and improving multi-vendor governance. Today’s IT environment is more complex than ever before. Organizations are faced with a daunting array of devices, services and vendors. Choosing among and integrating these new options for the best possible business outcome creates a […]
Outsourcing Institute
July 14, 2016
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
The Outsourcing Institute
July 9, 2016
Businesses have traditionally embraced new technology in order to create efficiencies and lower costs. However, the stakes and rewards are significantly higher in the digital era. Companies have an unprecedented opportunity to increase revenue by engaging digitally savvy consumers at every touchpoint across the customer experience lifecycle. At this point, going digital is no longer […]
Avasant
June 30, 2016
Organizations, service providers and advisors share thoughts on millennial outsourcing and the other latest trends within the outsourcing industry. Last month I participated in numerous events in North America with clients, service providers and advisors – primarily discussing the many changes we are facing within the outsourcing industry. We are indeed going through some fundamental changes […]
Fabiano Rosa
June 25, 2016
Robotics, aka Robotic Process Automation, is a buzzword in every Fortune 1000 boardroom and a headline at every conference. But just like that “new” actor you suddenly see in every movie, it’s been around for over a decade, and it’s already showing signs of age. Regulatory compliance, competition to deliver the best customer experience and the relentless drive for […]
IRPA
June 8, 2016
The driving forces of change are the speedier, more e cient and more agile delivery of services that transform the business. This is having a huge impact on the way IT professionals and business leaders see the role of outsourcing in helping their organizations transform to become digital businesses.
Outsourcing Institute
June 7, 2016
Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]
Outsourcing Institute
June 3, 2016
Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.
Outsourcing Institute
June 1, 2016
https://youtu.be/jzZj8fPZ6UQ – Hung up on YouTube
May 23, 2016
Frank Casale interviews Tom Steadman, Group Asscount Director, Tag regarding campaign management.
May 20, 2016
