Author Archives: info@outsourcing.com

Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will: Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing […]

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

I recently read an article about a twelve-year old boy who scored higher than both Albert Einstein and Stephen Hawking on the Mensa Test. Immediately, I thought of how many companies are already lining up to hire this bright young mind; possibly even before he ventures on to college. I went on to think about […]

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

We invite you to check out our new blog, Cognirati.  The Founder’s Blog, written by Frank Casale, is focused on sharing his experience as well as the unique and fortunate vantage point that comes from being the Founder of IRPA, the largest global process automation/ AI ecosystem. A big believer in the network effect and […]

Learn how Automation, Self Service, Analytics and Personalization are changing the way organizations interact with customers Exciting changes are happening: customer care will be everywhere and embedded in everyday products; interactions will be automated with virtual agents engaging in meaningful conversations with customers; companies will learn from every customer interaction, through every channel, and analytics […]

Continue Your Transformation Journey Learn how to leverage Automation, Analytics and Machine Learning across all of your business processes The next big leap will come from technology — but not just any technology. In this webinar, you’ll hear how Automation, Analytics and Machine Learning are changing the way organizations manage business processes. Because simply installing […]

In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines: Industry perspectives […]

I am excited about this blog and the opportunity to share with you some ideas and thoughts you may find useful to your organization’s needs. The first post is something I believe to be relevant to you – as attaining success through outsourcing can be challenging. Organizations may adopt outsourcing as an alternative to reduce […]

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]