Digital BPO Webinar Series: Bringing Agility to Governance & Pricing


Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives:

  • Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost and customer engagement
  • Better contract flexibility with a new emphasis on delivering business outcomes
  • Improved ability to identify and implement change with reduced time to benefit

Our series of four webinars will explore how organizations can achieve these goals:

Bringing Agility to Governance & Pricing
To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery.  This webinar will investigate the effectiveness of more agile approaches, with stronger impact on business outcomes.


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