Author Archives: admin

An entrepreneur first and foremost, Antonio is the founder and UX visionary at Pixel506, bringing together the best of both LATAM and USA markets.  Antonio represents the union of the technical and the artistic, focusing on understanding what makes communication work, what the human drivers are, and what builds great brands and businesses.  Over the […]

The New Outsourcing: A Revolution in High-speed, Low-cost and, Finally, Real Innovation

It’s about time!

Never before have there been such opportunities for those seeking better, faster, and lower-cost services. If you are like most business and tech executives, you’ve become quite disappointed, if not fed-up with traditional outsourcing and its labor arbitrage-centric business […]

From Hype to Reality: Man & Machine – An IRPA Ecosystem Webinar Series: Reality Check This four-part webinar series brings together members from the IRPA ecosystem of buyers, providers, advisors, and analysts to share quarterly updates on the impact RPA, AI, cognitive computing, machine learning and intelligent automation are having on today’s business. We’ll be […]

Digital BPO Webinar Series: Bringing Agility to Governance & Pricing Organizations with established outsourcing contracts often perceive that while these have broadly delivered incremental process improvement and cost reduction, they have failed to deliver the truly transformational step change in cost and operational effectiveness that will enable them to keep pace in the new digital business […]

NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models. In addition to […]

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Frank Casale Founder & CEO, IRPA AI Frank J. Casale is Founder and CEO of The Outsourcing Institute (OI) as well as the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI). Established in 1993, OI is a global marketplace and community of 70,000+ executive members including leading practitioners, service providers, advisors, thought leaders, industry […]

Why do we need RPA? Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting […]

When you imagine how manufacturing companies might be making use of the Internet of Things (IoT), chances are the first image that comes to mind is of factory robots. These and SCADA systems have been providing remote monitoring and management systems for many years, well before the term IoT was coined. And, as you’d expect, […]

This is the first in a series of blogs looking at various aspects of the Internet of Things (IoT) market. Here I take a look at the use of IoT in the connected vehicle space, and at the shape of market potential. Click below to view.