Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

Organizations with established outsourcing contracts often perceive that while these have broadly delivered incremental process improvement and cost reduction, they have failed to deliver the truly transformational step change in cost and operational effectiveness that will enable them to keep pace in the new digital business environment.

New approaches to contract governance and pricing are clearly needed to complement the increasingly digitalized and fast moving approaches to service delivery. Accordingly, this webinar will investigate the effectiveness of new more agile approaches to co-innovation and governance, and how pricing approaches are changing to support these new governance models and encourage greater emphasis and impact on business outcomes.

Featured Expert Speaker:
John Willmott, CEO, NelsonHall