Tag Archives: BPO

If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in […]

OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary

Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]

There was a time when the business was at the mercy of the Information Technology (IT) department for all of its technology-enabled solutions. Now, however, businesses increasingly are discovering new, innovative technologies and becoming progressively aware of the potential of these technologies. Business-users are becoming more technology-savvy and are finding themselves capable of sourcing and […]

The pace of change in today’s market is exceeding our collective pace of learning. Services and pricing are changing, but our commercial models were not designed for this new world.

The use of today’s contingent workforce raises many critical questions for the employers who hire them. From understanding the psychographic and fiscal drivers that motivate these workers, to the macro-economic issues that guide larger workplace dynamics, employers are challenged. They are challenged by needing to know what impresses, attracts and retains this group sufficiently enough […]

OI’s Frank Casale Talks Innovation with the CEO of CapGemini’s BPO Business, Christopher Stancombe.

The hybrid cloud has attracted a lot of interest in recent years. Surveys show that two thirds of organizations that are using a private cloud are considering to implement a hybrid cloud.

When business users—and sometimes even IT personnel—“go rogue” and deploy unsanctioned equipment and applications, a lot of problems can occur. Here’s a guide to the causes, implications and solutions of shadow IT.

NEC Telecom Software Philippines (NSP) is located in Manila and is a subsidiary of NEC Corporation of Japan. NSP develops technologies for broadband and mobile communications, as well as IT and network solutions that meet the highest level of customer satisfaction with their high-quality output.