There was a time when the business was at the mercy of the Information Technology (IT) department for all of its technology-enabled solutions. Now, however, businesses increasingly are discovering new, innovative technologies and becoming progressively aware of the potential of these technologies. Business-users are becoming more technology-savvy and are finding themselves capable of sourcing and provisioning their own solutions, encroaching into a domain that was once exclusively controlled by the IT department. The confluence of new technologies, alternative sourcing options and technology-savvy stakeholders is potent enough to unleash significant disruption in the way IT organizations operate.

Next Generation IT Operating Models