Managing Principal, WGroup
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Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held posi...
Tom Young, OI Advisor & SME and Founder & Managing Director Rumjog Enterprises, Venkil Sundaresan, Senior Director, Information Technology, Cypress Semiconductor, Inc. and Ray Solnik, President, Appnomic Systems, Inc. discuss the three secrets that your traditional service providers are not telling you.
Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.
When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.
Jon Butler, Principal Consultant, ISG, Daniel Chavez, CEO, Dextra Technologies and Luis Saldana, VP Business Development, Dextra Technologies discuss onshore vs nearshore vs offshore, TCO and hidden costs, why nearshore, and case studies.
By- Outsourcing Institute
Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.
By- Outsourcing Institute
The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]
By- Raheem Hasan
Dan Goodstein, President at the Outsourcing Institute sat down with Co-Chairs Gregory North, Principal of Digital Transformation Practice of Outsourcing Institute, and Anupam Govil, Partner of Avasant to recap the Digital Convergence Conference. The Interview Explores: What differentiates the Digital Convergence Conference from others? Why is it important for the industry to get together to […]
By- The Outsourcing Institute
Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations
Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]
Our client is a major, nonprofit medical center, with a highly decentralized business model made out of several clinical specialties operating as separate entities, each with its own IT services group. This decentralized model made sense at first because each institute had different IT service level needs. However, changes in the healthcare industry forced the […]