Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held posi...
Dan Goodstein, President at the Outsourcing Institute sat down with Co-Chairs Gregory North, Principal of Digital Transformation Practice of Outsourcing Institute, and Anupam Govil, Partner of Avasant to recap the Digital Convergence Conference. The Interview Explores: What differentiates the Digital Convergence Conference from others? Why is it important for the industry to get together to […]
New strategies to transform service delivery Back in 2014, market research firm IDC asserted that CIOs needed to drop their old roles as technology overlords and step into new ones as leaders of digital business transformation. But many IT leaders still struggle to understand how to implement new technologies to improve service delivery and enhance […]
The driving forces of change are the speedier, more e cient and more agile delivery of services that transform the business. This is having a huge impact on the way IT professionals and business leaders see the role of outsourcing in helping their organizations transform to become digital businesses.
Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]
The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]
While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.
As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.
Frank Casale, Founder, CEO, Outsourcing Institute and Jim McDonnell, General Manager, ServiceGrid BU, Cisco discuss how to get the most out of your outsourcing relationship based on research that the Outsourcing Institute and Cisco collaborated on.
Tony Mataya, Managing Partner, ThinkSolutions, Scott Kessler, Director, ITO Solutions, Stefanini, Jerry McElhone, Director, Business Development, Stefanini and Allen Houpt, Advisor, Solution Marketing, CA Technologies discuss from helpdesk to global service desk.
Jon Butler, Principal Consultant, ISG, Daniel Chavez, CEO, Dextra Technologies and Luis Saldana, VP Business Development, Dextra Technologies discuss onshore vs nearshore vs offshore, TCO and hidden costs, why nearshore, and case studies.
