Category: IT Outsourcing

Industry Leader Roundtable: The Barriers & Breakthroughs of Defining Digital in the World of Banking Part I
In Part I of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking
April 25, 2016
RevAmerica 2015 – Frank Casale, Founder and CEO of Institute for Robotic Process Automation to Lead Industry Panel on RPA’s Impact on Onshore Delivery
WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]
April 25, 2016
Want to Improve Business Outcomes in Outsourcing Deals?
Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.
April 25, 2016
Solving the CIO’s Challenge For More Efficient and Resilient Business Technology Supply Chain Management
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
April 25, 2016
NEC Telecom Software Philippines Streamlines Internal Quality Initiatives with Parasoft C++test
NEC Telecom Software Philippines (NSP) is located in Manila and is a subsidiary of NEC Corporation of Japan. NSP develops technologies for broadband and mobile communications, as well as IT and network solutions that meet the highest level of customer satisfaction with their high-quality output.
April 25, 2016
How to Avoid Being Overrun by Shadow IT
When business users—and sometimes even IT personnel—“go rogue” and deploy unsanctioned equipment and applications, a lot of problems can occur. Here’s a guide to the causes, implications and solutions of shadow IT.
April 25, 2016
Who You Must Know in LATAM
Learn why LATAM is considered a key source for services, what are the most important requirements when looking for a provider in LATAM, the real story of Costa Rica and a CIO’s experience.
April 25, 2016
Next Generation IT Operating Models
There was a time when the business was at the mercy of the Information Technology (IT) department for all of its technology-enabled solutions. Now, however, businesses increasingly are discovering new, innovative technologies and becoming progressively aware of the potential of these technologies. Business-users are becoming more technology-savvy and are finding themselves capable of sourcing and […]
April 26, 2016
Industry Leader Q&A: Cyber Security
OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary
April 26, 2016
Effective Organizational Design for IT: Overcoming the 5 common Barriers
If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in […]
April 26, 2016