Category: IT Outsourcing

  • Digital Business Transformation for Airports: Trends and Best Practices

    Digital Business Transformation for Airports: Trends and Best Practices

    Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations  

  • Digital Convergence Recap with Co-Chairs Anupam Govil & Gregory North

    Digital Convergence Recap with Co-Chairs Anupam Govil & Gregory North

    Dan Goodstein, President at the Outsourcing Institute sat down with Co-Chairs Gregory North, Principal of Digital Transformation Practice of Outsourcing Institute, and Anupam Govil, Partner of Avasant to recap the Digital Convergence Conference. The Interview Explores: What differentiates the Digital Convergence Conference from others? Why is it important for the industry to get together to […]

  • Digital Labor – Impact on Outsourcing

    The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]

  • Digital Mailbox Services: Expanding Customer Delivery and Payment Options

    Digital Mailbox Services: Expanding Customer Delivery and Payment Options

    Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.

  • Discover the Intangible Benefits of Near-Shoring in Latin America

    Discover the Intangible Benefits of Near-Shoring in Latin America

    Jon Butler, Principal Consultant, ISG, Daniel Chavez, CEO, Dextra Technologies and Luis Saldana, VP Business Development, Dextra Technologies discuss onshore vs nearshore vs offshore, TCO and hidden costs, why nearshore, and case studies.

  • Driving Digital Transformation from the CIO Suite

    Driving Digital Transformation from the CIO Suite

    When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.

  • Effective Organizational Design for IT: Overcoming the 5 common Barriers

    If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in […]

  • Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and Gregory North

    Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and Gregory North

    Conference Co-Chairs, Anupam Govil and Gregory North join Outsourcing Institute President, Daniel Goodstein, to explore: Why do you need a digital roadmap? Where does enterprise transformation start? AI-Enabled enterprise: When is it coming? How to determine and ensure ROI Gregory and Anupam are co-chairs for the OAISS Roadshow, which is produced by the Outsourcing Institute […]

  • Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]

  • Expert Interview with WGroup CEO Jeffrey Vail

    Expert Interview with WGroup CEO Jeffrey Vail

    Outsourcing Institute’s Daniel Goodstein interviews new WGroup CEO Jeffrey Vail, discussing the rapidly changing IT space, succeeding in a tech-driven marketplace, dealing with technologies trying to circumvent IT and how to optimize your technology for a positive ROI. The interview covers: Optimizing IT Shift from “What’s Broken” to “What’s Possible” thinking How can IT become […]