Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

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Anupam Govil

Partner, Avasant
Content Chairperson
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Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

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Video: OI’s Dan Goodstein discusses Digital Supply Chain with Mike...

In this recent video interview, Outsourcing Institute’s Daniel Goodstein sits down with Mike Small, Global Sales Officer at Capgemini, to discuss client benefits and challenges of the digital enterprise, implementation of Automation and Capgemini’s Digital Supply Chain approach.  

By- Outsourcing Institute
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Discussing the new Hewlett Packard Enterprise, Digital Strategy and RPA...

In this interview Dan Goodstein, President of the Outsourcing Institute sits down with Danila Meirlaen VP, Worldwide Business Process Services and Richard Mason, Chief Technologist of Business Process Services of Hewlett Packard Enterprise.

By- Outsourcing Institute
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IT-BPO Convergence: Emergence of Next Gen Digital Business Services

From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]

By- Outsourcing Institute
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Anupam Govil

Anupam Govil is a Partner with Avasant, a leading management consulting firm focusing on Sourcing Advisory, Digital Transformation and Globalization services. He is also the President of Avasense (wholly owned subsidiary of Avasant), which provides a SaaS based Managed Governance service. At Avasant, Anupam manages corporate initiatives such as Digital practice, Partner alliances and Marketing. […]

By- Anupam - Avasant
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IT Transformation: A Mixed Strategy Supporting IT-as-a-Service

IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental shift from being a reactive IT culture to one that is intentionally driving business growth and becoming an IT-as-a-Service organization.

By- Secure- 24
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Transforming to the Mailroom of the Future Today: Digital Imaging...

Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.

By- Outsourcing Institute
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Digital Mailbox Services: Expanding Customer Delivery and Payment Options

Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.

By- Outsourcing Institute
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Harnessing the Opportunities of Digital Transformation

Businesses have traditionally embraced new technology in order to create efficiencies and lower costs. However, the stakes and rewards are significantly higher in the digital era. Companies have an unprecedented opportunity to increase revenue by engaging digitally savvy consumers at every touchpoint across the customer experience lifecycle. At this point, going digital is no longer […]

By- Avasant
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Digital – The Key to Unlocking Operational Transformation: Using Analytics...

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

By- The Outsourcing Institute
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