Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

Anupam Govil

Partner, Avasant
Content Chairperson
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Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

Digital Convergence Conference 2018 Presentations

Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing   Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here   Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here   Case Study: […]

By- The Outsourcing Institute

OI Executive Interview with Former Xerox CPO Gregory North

In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines: Industry perspectives […]

By- The Outsourcing Institute

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Best in Class Vendor Management Office

Vendor Management Should be a Core Competency of the IT Function With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate […]

By- WGroup