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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
In recent industry discussions around talent acquisition, we have identified a number of interconnected trends that are having a significant impact on talent acquisition markets. Here, we take a look at three key trends, and at how HRO vendors in the talent acquisition space are responding.
The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, […]
Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation fundamentals and case studies.
Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.
In this interview Dan Goodstein, President of the Outsourcing Institute sits down with Danila Meirlaen VP, Worldwide Business Process Services and Richard Mason, Chief Technologist of Business Process Services of Hewlett Packard Enterprise.
By- Outsourcing Institute
Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.
Though Outsourcing has become a well-adopted strategy for growth, delivering phenomenal value to organizations of all sizes, it is still being perceived as a valuable business strategic option for large enterprises only. Small and midsize businesses contributing to nearly 65% of global GDP, representing more than 90% of all businesses and employing more than 90% […]
Casale interview with Allegis concerning meaning of a managed service provider (MSP).
Casale interview with Allegis discussing the meaning of integrated talent.