Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Digital Labor – Impact on Outsourcing

The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]

By- Raheem Hasan

Digital Transformation – Taking Shared Service Models to the Next...

Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms, and outsourcing to reduce costs of operations. Organizations are now taking the power of shared services to greater levels through digital transformation using agile applications to rapidly redesign, automate and optimize business processes. View the replay […]

By- The Outsourcing Institute

RPO Best Practices

Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.

RPO Best Practices- Part 1

  Casale interview with Allegis concerning meaning of a managed service provider (MSP).

RPO for Small to Mid-Size Market

Ask the Expert series with Frank Casale, OI, David Pollard, Talent Fusion, John Younger, Accolo and Larry Heckathorn, Human Capital Group.

RPO Rankings Report

Ask the Expert series with Frank Casale, OI and Larry Heckathorn, Human Capital Group.

Search for new revenue in financial services

US financial institutions are finding it harder to secure new sources of revenue. Growing the top line is challenging as consumers grow accustomed to paying little or nothing for products and services. Banks, asset and wealth managers, and insurers are scrambling to find new ways to grow: organically, by introducing new services, through acquisitions, or […]

By- PWC

Securing Applications: It’s More Than a Compliance Issue

2013 was a challenging year for major companies fighting high-profile security breaches. Apple, Twitter, Facebook, Microsoft, Tumblr, Burger King, Jeep, Evernote and The New York Times are just a few of the big-name organizations that had to combat security problems.

SELECTING THE RIGHT SOURCING PROVIDER FOR LONG-TERM SUCCESS

A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.