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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation fundamentals and case studies.
In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking
Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.
The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at http://www.outsourcing.com/outsourcing2/
As decision by committee becomes more prevalent in business-to-business sales, it’s essential to come to the meeting prepared for a wide assortment of concerns and questions. Being proactive and prepared puts your audience at ease, saves everyone time and stress, and helps reduce the sales cycle.
Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.
2013 was a challenging year for major companies fighting high-profile security breaches. Apple, Twitter, Facebook, Microsoft, Tumblr, Burger King, Jeep, Evernote and The New York Times are just a few of the big-name organizations that had to combat security problems.
Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.
By- Outsourcing Institute0
A topic that is puzzling most executives today: “We have been engaged in offshore outsourcing for a few years but are we getting true value from it?” Many companies are finding that their goals are not being met in a consistent way. Issues like schedule delays and slip in customer satisfaction begin to show up. […]