Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Xerox – Robotic Automation for BPO

Frank Casale, CEO, Outsourcing Institute and R.G. Conlee, SVP & Chief Innovation Officer, Xerox discuss Automation for BPO.

By- Outsourcing Institute
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Introduction to Robotic Process Automation

Raheem Hasan, CMO, IRPA, Frank Casale, Founder & CEO, IRPA, Thomas Young, Founder & Managing Partner, Rumjog and Pat Geary, CMO, Blue Prism discuss the first two chapters of the ebook Introduction to RPA, A Primer.  They cover Beyond Pressing a Button: The Automation of Automation and From Transactional to Analytical: The Upside of Robotic […]

By- IRPA
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Top 5 tips every executive should remember when pitching new...

As decision by committee becomes more prevalent in business-to-business sales, it’s essential to come to the meeting prepared for a wide assortment of concerns and questions. Being proactive and prepared puts your audience at ease, saves everyone time and stress, and helps reduce the sales cycle.

Avoiding the “Ditch”: Making an effective transition to outsourcing

Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.

Transforming to the Mailroom of the Future Today: Digital Imaging...

Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.

By- Outsourcing Institute
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Top 10 Practices For Achieving High Performance Offshore Outsourcing

A topic that is puzzling most executives today: “We have been engaged in offshore outsourcing for a few years but are we getting true value from it?” Many companies are finding that their goals are not being met in a consistent way. Issues like schedule delays and slip in customer satisfaction begin to show up. […]

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Seven Things Everyone Engaged In Offshore Outsourcing Must Know To...

By far the most common reason for hiring offshore service providers is to save money–often, a lot of money. Yet surprisingly often those big savings turn into nickels and dimes. “I don’t know what happened,” one outsourcing manager told me recently, “but we’ve gone at least 25% over budget for the past six Quarters. This […]

By- Outsourcing Institute
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Building a Stronger Brand Through Your Contingent Workforce

Fred Winstead, VP of Human Capital Solutions, Allegis Group Services and Jeff Nelson, Creative Director Employee Branding, Allegis Group Services discuss building a stronger brand and the contingent workforce.

The Transaction: Episode 3 – Showtime!

Frank Casale, Founder, CEO, Outsourcing Institute, the Kodak Team and Dream Team meet with Service Providers.