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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.
In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.
Larry Heckathorn, Co-Founder, Human Capital Group LLC and Ron Hetrick, Director, Market Analytics, Allegis Global Solutions discuss common employee questions about contingent workers, pricing of contingent workers and drivers of contingent workers and how to utilize them.
Join Mike Garner, Chief Customer Officer, Cicero Inc. as he speaks from his experience on how best to go about selecting the right outsourcer, creating a safe place to innovate, getting uncommon commitment, and creating lasting value.
Tom Young, OI Advisor & SME and Founder & Managing Director Rumjog Enterprises, Venkil Sundaresan, Senior Director, Information Technology, Cypress Semiconductor, Inc. and Ray Solnik, President, Appnomic Systems, Inc. discuss the three secrets that your traditional service providers are not telling you.
Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.
OI’s Outsourcing RFP Builder Software Demo and Discussion
A delivery model employed by customer management services suppliers.
Lessons learned and strategies for growing Costa Rican services exports.