Author Archives: info@outsourcing.com

Digital Transformation is hot, no question about that. Every company knows they need a digital strategy. Every competitor is seeking a digital edge. Hundreds, no thousands of companies are out there right now, ready and willing to help you find your digital way. Talent is twice, no ten times more marketable when RPA or AI […]

Gregory North, Principal, Digital Transformation, Outsourcing Institute The Digital Age is here and its changing everything about the way we live and work, including the composition of our workforce.  Going forward humans aided by new digital capabilities will collaborate with AI “team members” on new products and services, while “down the hall” bots handle all […]

Vice President of Digital Transformation and Executive Director of the BPO/ITO/ KPO Chamber at the National Business Association of Colombia (ANDI) interviews  IRPA AI Founder, Frank Casale, about RPA and AI, its impacts, and his advice to Columbian business and government leaders.   Santiago Pinzón Galán: Is this new trend of RPA and AI playing out […]

In part two of the expert panel discussion in NYC, the former CTO of CompuCom, Unisys and CSC, explores the dangers of random acts of automation. Additionally, top industry experts engage in an open discussion about the best practices and lessons learned in RPA and intelligent automation, based on successes and failures of the the […]

PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

US financial institutions are finding it harder to secure new sources of revenue. Growing the top line is challenging as consumers grow accustomed to paying little or nothing for products and services. Banks, asset and wealth managers, and insurers are scrambling to find new ways to grow: organically, by introducing new services, through acquisitions, or […]

Your brand is only as strong as the experiences you create for your customers. The experience is the message. The effectiveness of traditional marketing strategies continues to diminish in the face of new technologies, changing customer behavior, and rising customer expectations. The impact of marketing communications has been trumped by the real-life experiences consumers enjoy […]

The rise of financial technology—FinTech or InsurTech, for short—is changing the way people and companies save, pay, borrow, and invest. The environment includes tech companies, infrastructure players, and startups, along with incumbents. The FinTech formula for success is simple: use technology and mobile platforms to slash costs and bypass intermediaries. New competitors often offer low-cost […]

In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities

The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]