OAISS Event Keynote Presentation – The Digital Workforce is Coming: Time to Prepare


Gregory North, Principal, Digital Transformation, Outsourcing Institute

The Digital Age is here and its changing everything about the way we live and work, including the composition of our workforce.  Going forward humans aided by new digital capabilities will collaborate with AI “team members” on new products and services, while “down the hall” bots handle all that front and back office work humans used to do.  How will these changes disrupt your industry?  How prepared is your organization to capitalize on the opportunities presented by the Digital Workforce? It’s time to move on from the questions of how many jobs of what type will be impacted by automation – they all will.


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