Industry Leader Q&A: Cyber Security
OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary
Finance and accounting outsourcing re-contracting
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]
Twice the Output for Half the Price
The pace of change in today’s market is exceeding our collective pace of learning. Services and pricing are changing, but our commercial models were not designed for this new world.
The New Contingent Workforce: What Drives the Future of Work – Today
The use of today’s contingent workforce raises many critical questions for the employers who hire them. From understanding the psychographic and fiscal drivers that motivate these workers, to the macro-economic issues that guide larger workplace dynamics, employers are challenged. They are challenged by needing to know what impresses, attracts and retains this group sufficiently enough […]
Industry Leader Q&A: Innovation
OI’s Frank Casale Talks Innovation with the CEO of CapGemini’s BPO Business, Christopher Stancombe.
The Hybrid Cloud: Benefits and Challenges of a Mixed Sourcing Model
The hybrid cloud has attracted a lot of interest in recent years. Surveys show that two thirds of organizations that are using a private cloud are considering to implement a hybrid cloud.
How to Avoid Being Overrun by Shadow IT
When business users—and sometimes even IT personnel—“go rogue” and deploy unsanctioned equipment and applications, a lot of problems can occur. Here’s a guide to the causes, implications and solutions of shadow IT.
NEC Telecom Software Philippines Streamlines Internal Quality Initiatives with Parasoft C++test
NEC Telecom Software Philippines (NSP) is located in Manila and is a subsidiary of NEC Corporation of Japan. NSP develops technologies for broadband and mobile communications, as well as IT and network solutions that meet the highest level of customer satisfaction with their high-quality output.