Tag Archives: BPO

In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Pinstripe’s 10 Demandments: Rules to Live by in the Age of the Demanding Candidate* provides a framework for employers to apply these rules to their relationships with the talented individuals they want to target before they become candidates,– and after! Companies that hope to win the war for talent recognize that they need to build […]

In a recent survey conducted by the Corporate Executive Board (CEB) of senior HR managers, three quarters of respondents said attracting and retaining talent was their No. 1 priority. This has not changed in more than a decade, since McKinsey’s initial “War for Talent” research in the mid-1990’s. So why is it that the most […]

From the corporate perspective, there are many views as to what are the new trends being pushed forward by the client organizations, when going forward and reengineering there BPO requirements and vendors selection. The economic crisis at the end of the last decade, besides creating an enormous financial burden for the companies at first, it […]

Where does an organization that provides outsourced services go when it chooses to create a best-in class recruiting process? To a best-in-class recruitment process outsourcer–that’s where!

The acquisition of successful, physician-driven medical groups is emerging as a key strategy for hospitals and healthcare systems seeking to increase market share, maintain consistent revenue streams and provide quality patient care.

Experience, turnover and recruiting have always made staffing at healthcare organizations a challenge. For one hospital in Florida, the solution to dealing with these issues was to turn to a best-in-class recruitment process outsourcer.

I have often said in the presentations I give around the world, that before the internet, we could only be sure of 2 things throughout our lives: We will die one day and we will always have to pay taxes. Now, after the coming of the internet and its pervasive penetration in everyone’s lives, both, […]

In the last 3 weeks we have done what can be called the experts circuit. We have participated in both, Gartner Symposium ITXpo’s conferences, in Orlando and Cannes; we spoke to more than a dozen analysts; we listened to other research institutes, like Forrester and IDC; we participated in panel discussions in the Global Sourcing […]