Digital Convergence 2017 Opening Remarks

Wipro – The Re-Shaping of Customer Experience Management in the Digital World

Avasant – Digital Singularity: The Case for Humanity

Sutherland – The Art of Blending Innovation and Operational Excellence

Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms, and outsourcing to reduce costs of operations. Organizations are now taking the power of shared services to greater levels through digital transformation using agile applications to rapidly redesign, automate and optimize business processes.

View the replay for Digital Transformation – Taking Shared Service Models to the Next Level of Performance and you will learn how digital transformation and the new generation of shared services can drive these benefits:
• Simplify operations
• Lower cost to serve and provide analytics
• Continuous improvement in services

Whether your organization is working in a global ERP environment or in a best-of-breed multi-platform model, new, easily adaptable business applications are driving the transformation of shared services.

Vendor Management Should be a Core Competency of the IT Function

With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate with its importance. WGroup uses the the straightforward and well-established Star Model* as a framework for organization design and calls upon significant experience in sourcing and IT service delivery to identify and establish vendor management capabilities.

This WGroup Strategy Brief will define and explore the Vendor Management Office (VMO) from a number of perspectives including the foundation, organization design, partnerships, vendor and contract assessments, processes and tools, performance management, financial impact and finally the implementation or rollout plan. This WGroup Strategy Brief describes our recommended considerations in each of these areas.

WGroup Strategy Brief - Best-in-Class Vendor Management Office

It’s unfortunate and it’s true. But it’s not unavoidable. There are ways that let you stack the
deck in your favor and increase your product or service’s chances of success. Design
Thinking employs problem solving before the problems even appear in order to increase
your success.

Companies have to face the facts. It’s not enough to create a good product. A good product
doesn’t mean it will become a hit and generate significant income. I know, in a perfect world,
good products/services would translate into success, but we aren’t living in a perfect world.
You have a good product/service, but how do you know if it is what your target audience
needs? How do you know if this is what they want?
This is why Design Thinking is so important for all businesses. I mean it, all businesses. Not
only does it help you solve complex problems, but it also helps you obtain the most helpful
insights from your users.

A review of the design process:

1. Empathize

2. Define

3. Ideate

4. Prototype

5. Test

6. Implement

7. Repeat until it’s perfect

Creativity, Problem Solving, Collaboration

Working with this methodology optimizes your internal flow and therefore improves your internal performance. Creativity, problem solving, and collaboration are the skills that really matter in the world of today. It’s not about churning out products, services, and apps as fast as you can, not anymore. It’s about being smart. And that’s what Design Thinking does.

And because of this methodology, you will have products and services created specifically for your end users. Your target audience will be much more likely to accept what you make, meaning less rework and failure and increased ROI.

But all of that is secondary to the culture of creativity, problem solving, and collaboration that you’ll nurture. This culture is what will lead your company to new heights of innovation and success.

Scott Evoy is a PwC Financial Services Advisory partner. Scott leads our FS Advisory Digital Consulting practice across our four sectors – asset management, banking, capital markets, and insurance. Our FS Digital practice also includes our customer experience and technology capabilities such as Salesforce, RPA, AI, UX/UI, and integration capabilities. Additionally, Scott brings nearly 20 years of Financial Services experience to focus on our expanding offerings within our FS practice. Scott’s delivery experience has been cross sector within FS in banking, capital markets, and investment management and servicing with a focus on risk, technology, and operations, and a specific concentration with banks and investment management and servicing companies. 

With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in the next five years.

Gateway to HR BPaaS-0917

NelsonHall recently published its 2017 Cloud-Based HR Services market analysis study and NEAT vendor assessment, as part of which we interviewed the clients of leading cloud-based HR services vendors to ascertain satisfaction levels across a range of service criteria. And while we found that cloud-based HR services were meeting client expectations in a few areas, those areas were mostly of lower importance to clients. The areas of higher current and future importance to clients identified below should be the focus of attention for cloud-based HR services vendors.

Cloud HRO Buyers Verdict-0917

Automation technology plays an increasingly large role as companies form new shared services operations and grow in maturity. As the organization develops and needs to serve a larger number of users, the benefits of implementing centralized automated services increases substantially. However, implementing automation is critical at every stage and companies that begin planning for the future early will be better poised to ensure long term success.

View More Here

Ahead of the Digital Convergence Conference, Dan Goodstein, President at the Outsourcing Institute sat down with Rohith Nandagiri, Director of Global Technology at Time Warner to dive deep into digital development.

The Interview Explores:

• What’s happening in the marketplace: evolutionary vs. transformative vs truly revolutionary
• The importance of methodology and strong collaboration in the enterprise
• Advice on how to make transformation happen
• And More

Rohith Nandagiri will explore how the sourcing landscape is radically changing with the advent of Digital Convergence and what providers as well as buyers should do to adapt to this shift at the Digital Convergence Conference, at PwC on Madison Avenue in NYC on September 27^th.  To learn more about topics, speakers and sessions, take a look at the agenda. Time is running out to register, with the event, a week away. Make sure you save your spot today.

Providers/Influencers can register for as low as $895. Register Here

Buyers can register at no cost. Register Here

Multi-vendor systems are becoming the standard model for delivering outsourcing services in today’s workplace. This approach allows clients to leverage the best service for a particular business environment. However, multi-vendor delivery models also require a client organization to integrate multiple vendors with varying roles and coordinate their activities in an effective manner. Furthermore, many industries, such as finance and healthcare, face increasingly stringent regulations that place a burden on the client to ensure regulatory compliance over its vendors throughout its service delivery chain. Clients also must maintain oversight over their third-party relationships.

WGroup Strategy Brief - Top Nine Trends in Vendor Management 2017