“Always Be Closing” is a mantra long held by many sales leaders. It has a well-deserved place in how salespeople think about and plan how to advance the sale. Rather than viewing closing as a standalone event, successful salespeople make sure that closing touches every step of their sales process. Each interaction and conversation with their customer moves the sale a step closer to reality. With each touch, they demonstrate an understanding of what their customer needs and when they need it rather than aggressively pushing for a decision before their customer is ready.
Telecommunications Providers Can Outsource Call Center Operations for Strategic Gains
The global telecommunications industry continues to go through a transformation, driven in large part by current economic challenges, growing competitive pressures and fast-moving technological developments.
SELECTING THE RIGHT SOURCING PROVIDER FOR LONG-TERM SUCCESS
A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.
My Advice to the Outsourcing Advisors
The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at https://clear-barnacle.10web.cloud/outsourcing2/
Industry Leader Q&A: Cloud Services
OI’s Frank Casale Talks Cloud Services with Oracle’s Steve McMillan
The Contingent Workforce & Transformative Recruitment: How to Maximize Talent Integration’s Value Proposition
Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.
Industry Leader Q&A: RPO
OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson
Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape
Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s recruitment results but help you reach your organizational goals and grow your revenue.
The State of RPO
Select recruitment-process-outsourcing providers weigh in on the strengths and opportunities in their industry, and what businesses looking to outsource this function should keep in mind.
Effective Organizational Design for IT: Overcoming the 5 common Barriers
If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in productivity. There are common barriers to effective organizational design faced by all IT groups. If these barriers can be overcome, the chances of success are greatly enhanced.