Have you ever asked a question, got an answer that sounded like ‘YES’ and then later discovered it wasn’t? Most people working with an Indian outsourcing company can relate to this. Why does this happen? The root cause is most likely cultural differences. These differences impact time orientation, response to authority and ultimately decision making, productivity and deadlines.

Indian Outsourcing- When 'Yes' is not 'Yes'

Coca-Cola Enterprices (CCE) has initiated a business transformation at a global level that includes its organizational structures and its business operating model. Capgemini’s understanding was that CCE’s overall goal for this outsourcing project is to increase effectiveness and efficiency to bring CCE’s Finance & Accounting function to near “world class” performance. One of the most important goals to achieve in this project was to deploy a global unified solution across all CCE business units to support the business that includes standardization and process improvement while maintaining high standards of control and compliance.

Duplicates payments-Vendor ledger analyses and payments recovery project brings 1Mn Euro of additional cash

Fred Winstead, VP of Human Capital Solutions, Allegis Group Services and Jeff Nelson, Creative Director Employee Branding, Allegis Group Services discuss building a stronger brand and the contingent workforce.

Paul Pinto, Managing Partner, Sylvan Advisory and Donald Mones, Managing Director, GlobeSource Partners discuss the vendor selection process, top five reasons why standard vendor selection process fails to produce the desired results, preferred approach to selecting a vendor, and the real benefits.

Frank Casale, Founder, CEO, Outsourcing Institute, the Kodak Team and Dream Team meet with Service Providers.

Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.

Frank Olivieri, President & COO, Marketing Solutions, Williams Lea and Matt Swain, Associate Director, Document Outsourcing, InfoTrends discuss marketing BPO and case studies.

Frank Casale, CEO and Founder, Outsourcing Institute along with the Kodak Team and Dream Team are tasked with facilitating and accelerating an RPO Engagement. They have 6 weeks to identify a single solution provider with global capabilities.

Joseph George, Founder & CEO, Business2excel discusses training and development in the outsourcing area.

Larry Heckathorn, Co-Founder, Human Capital Group LLC and Ron Hetrick, Director, Market Analytics, Allegis Global Solutions discuss common employee questions about contingent workers, pricing of contingent workers and drivers of contingent workers and how to utilize them.