IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental shift from being a reactive IT culture to one that is intentionally driving business growth and becoming an IT-as-a-Service organization.
Cloudbusting: When not to strive for a cloud based solution
Next Generation Vendor Management
Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.
Ask the Expert with Frank Casale: How to get the most out of your Outsourcing Relationship
Frank Casale, Founder, CEO, Outsourcing Institute and Jim McDonnell, General Manager, ServiceGrid BU, Cisco discuss how to get the most out of your outsourcing relationship based on research that the Outsourcing Institute and Cisco collaborated on.
Discussing the new Hewlett Packard Enterprise, Digital Strategy and RPA with HPE’s Head of BPS & Chief Technologist
In this interview Dan Goodstein, President of the Outsourcing Institute sits down with Danila Meirlaen VP, Worldwide Business Process Services and Richard Mason, Chief Technologist of Business Process Services of Hewlett Packard Enterprise.
IT-BPO Convergence: Emergence of Next Gen Digital Business Services
From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded by offering platform based end-to-end services. Service Providers are using Digital platforms as the value differentiator. Technology is at the core, acting as the enabler. It is with this combination, the Service Providers are able to enhance the user experience and value for their customers. It is increasingly felt that Service Providers, who played their cards right, have an edge over their competitors. The rest are struggling to hold their own space in the market.
Expert Speaker:
Anupam Govil, Partner, Avasant
Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital in the World of Banking – Part I
In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits
down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking
Clearing The Cloud of Uncertainty
What you need to know when considering IT Sourcing Engagement
Ask the Experts: The Cloud
Frank Casale, CEO, Outsourcing Institute and Gustavo Estrella, Offering VP, Data Center, Pomeroy discuss vision of the cloud, consumerization of the cloud and trends.
Harnessing the Opportunities of Digital Transformation
Businesses have traditionally embraced new technology in order to create efficiencies and lower costs. However, the stakes and rewards are significantly higher in the digital era. Companies have an unprecedented opportunity to increase revenue by engaging digitally savvy consumers at every touchpoint across the customer experience lifecycle. At this point, going digital is no longer optional, it’s essential for survival. If established companies want to stay in business, executives need to adopt new strategies and technologies or risk obsolescence. If your organization does not have a clear digital strategy, there’s no time to lose. Here are some important things to consider as you create a roadmap for your transformational journey.