From Hype to Reality: Man & Machine – An IRPA Ecosystem Webinar Series: Reality Check

This four-part webinar series brings together members from the IRPA ecosystem of buyers, providers, advisors, and analysts to share quarterly updates on the impact RPA, AI, cognitive computing, machine learning and intelligent automation are having on today’s business.

We’ll be kicking off the fourth of our webinars, “Reality Check ,” on September 28 at 12pm EST — In part four of our IRPA Ecosystem Webinar Series, we’ll present the year’s most compelling real world implementations and discuss the man and machine challenges we have yet to face and the progress made to date.

NelsonHall estimates the Smart Energy IoT outsourcing market to be worth ~$260m in 2016, sitting third behind the Connected Car and Smart Manufacturing IoT markets. Smart Energy is of major importance, with government policy around the world strongly influencing its widespread adoption, and here I take a brief look at the background of the Smart Energy IoT market, and at some of the work currently being carried out by outsourcing
vendors in this space.

iot-smart-energy-0916

It is no secret that the traditional media and entertainment industry has experienced extraordinary value
destruction in the past 20 years. The music industry right-sized from $26.6 billion in 1999, to $14.9
billion in 2015. Print media lost the fight for classified advertising to Craigslist, Yelp, and Groupon, and
legacy brands like the New York Times have survived only by exchanging analog dollars for digital
pennies through their subscription services. Only film has held up reasonably well with studios like
Disney tapping into multiple revenue streams (musicals, mobile apps, theme parks, etc.) to monetize their
brands.

the-digital-state-of-media-and-entertainment

When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.

Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will:

• Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing space
• Examine BPaaS and the blurring line between IT Outsourcing and Business Process Outsourcing
• Describe perspectives on outcome-based models and where to start if you have not yet started your transformation journey

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives:

• Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost and customer engagement
• Better contract flexibility with a new emphasis on delivering business outcomes
• Improved ability to identify and implement change with reduced time to benefit

Featured Expert Speaker:
John Willmott, CEO, NelsonHall
Our series of four webinars will explore how organizations can achieve these goals

Before organizations can focus on “change the business initiatives”, they must optimize their core processes by using a dedicated emphasis on cloud infrastructure, cloud-based platforms, and RPA. This webinar will explore the new techniques and tools available to them.

Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

Organizations with established outsourcing contracts often perceive that while these have broadly delivered incremental process improvement and cost reduction, they have failed to deliver the truly transformational step change in cost and operational effectiveness that will enable them to keep pace in the new digital business environment.

New approaches to contract governance and pricing are clearly needed to complement the increasingly digitalized and fast moving approaches to service delivery. Accordingly, this webinar will investigate the effectiveness of new more agile approaches to co-innovation and governance, and how pricing approaches are changing to support these new governance models and encourage greater emphasis and impact on business outcomes.

Featured Expert Speaker:
John Willmott, CEO, NelsonHall

I recently read an article about a twelve-year old boy who scored higher than both Albert Einstein and Stephen Hawking on the Mensa Test. Immediately, I thought of how many companies are already lining up to hire this bright young mind; possibly even before he ventures on to college.

I went on to think about the importance of knowledge and education as my own daughter recently departed for her freshman year of college. Fortunately, she graduated top of her high school and was accepted to some very select universities. After the sticker shock of paying her first semester’s tuition, I smiled realizing the bright future she will have. After all, a solid education and high intelligence is what the market has always sought, right?

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Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives:

• Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost and customer engagement
• Better contract flexibility with a new emphasis on delivering business outcomes
• Improved ability to identify and implement change with reduced time to benefit

Our series of four webinars will explore how organizations can achieve these goals:

Bringing Agility to Governance & Pricing
To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery.  This webinar will investigate the effectiveness of more agile approaches, with stronger impact on business outcomes.

We invite you to check out our new blog, Cognirati.  The Founder’s Blog, written by Frank Casale, is focused on sharing his experience as well as the unique and fortunate vantage point that comes from being the Founder of IRPA, the largest global process automation/ AI ecosystem.

A big believer in the network effect and the wisdom of the collective, Frank’ posts are written to provide insights, encourage discussion and open dialogue. Hopefully you will find the posts not only helpful, but interesting enough to spark a response from you.

www.irpanetwork.com/cognirati/