Digital Transformation: Does It Require A New Kind Of Leadership?
Sitting in Silicon Valley last month, listening to start-ups and tech evangelists while looking at this story on the European Commission’s plans for free WiFi in public spaces, it felt as if the rest of the world – and far away Europe – was very dated. Is that an inevitable perspective from that unique vantage point which is also somehow an aberration ? Or is it that the fast-moving world of technology and start-ups offer important lessons in innovation demanding a very different sort of leadership to succeed, one that is based on collaboration ?
For today’s overworked, time-strapped IT employees, bots are more than simply apps that perform automated tasks, like delivering weather reports or taking pizza orders. Rather, they’re a respite from endless help-desk calls, constant software updates and tedious server maintenance jobs.
The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community.
Wow. If the turnout at our NYC Automation Innovation Conference on December 7 was any barometer of growth in US interest in and acceptance of RPA and intelligent automation then, my original prediction that 2016 would be the “Year of the Robot,” was spot on!
These are very interesting times for the Utilities sector. The business model, which has served the industry and their customers so well in the last fifty years or more, now seems at risk in the long run, especially in developed economies. With unprecedented technology shifts, new regulations and evolving customer expectations, the utilities players need to re-package their services and introduce changes to their existing processes to keep up with the rapidly changing environment.
Renewable Integration Trends, Challenges and Digital Measures
An electricity consumer receives a message on his smart-phone application, informing him of a
cloudy forecast for the next day. The application also advises him to fully charge up his home
storage batteries from his solar roof-top system so that he can draw down the charge when cost
of grid-electricity shoots up. While this may not exist at the moment, all the pieces are in place
for such technology implementation by Utilities.
Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives:
Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost and customer engagement
Better contract flexibility with a new emphasis on delivering business outcomes
Improved ability to identify and implement change with reduced time to benefit
Our series of four webinars explores how organizations can achieve these goals:
Impact of Disruptive/Enabling Technologies on Operations
This webinar will look at examples of how outsourcing is being used to introduce “change-the-business” initiatives: new, typically digital, ways of working using technologies such as IoT to assist organizations in competing in native digital form with the digital disruptors impacting their sector.
Featured Expert Speakers:
John Willmott, CEO, NelsonHall
R.G. Conlee, Chief Innovation Officer & Automation, Analytics and Innovation Global Capability Leader, Xerox
Daniel Goodstein, President, Outsourcing Institute
Digital Business Transformation for Airports: Trends and Best Practices
Learn about technology solutions for Six Major Levers of Digital Transformation at Airports:
Governance Transformation: How to evolve your vendor governance capabilities for the future digital ecosystem
Organizations managing a new generation of digital vendors must undergo governance transformation to enable strategic leadership, innovation, and digital business strategies.
