Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou
PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]
Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures
Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]
The Outsourcing Institute Names Gregory North, Principal, Digital Transformation & Innovation Practice and Senior Advisor
The Outsourcing Institute Names Gregory North, Principal, Digital Transformation & Innovation Practice and Senior Advisor Business Transformation Executive to Provide Guidance on Digital Convergence and Outsourcing Strategy New York, NY- March 15, 2017 – The Outsourcing Institute today announced it is partnering with Gregory North to lead its new Digital Transformation Practice. Mr. North brings over twenty […]
The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1 Interview – 3 outsourcing questions, 1 outsourcing expert
The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]
Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
Getting the Most out of Digital Business Transformation
Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]
Digital BPO Webinar Series: Bringing Agility to Governance & Pricing
Digital BPO Webinar Series: Bringing Agility to Governance & Pricing Organizations with established outsourcing contracts often perceive that while these have broadly delivered incremental process improvement and cost reduction, they have failed to deliver the truly transformational step change in cost and operational effectiveness that will enable them to keep pace in the new digital business […]
Digital BPO Webinar Series: Bringing Agility to Governance & Pricing
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
OI Executive Interview with Former Xerox CPO Gregory North
In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines: Industry perspectives […]
Achieving Holistic Governance in Multisourced Environments
This timely webinar will help you successfully navigate the changing landscape of today’s IT environment and improving multi-vendor governance. Today’s IT environment is more complex than ever before. Organizations are faced with a daunting array of devices, services and vendors. Choosing among and integrating these new options for the best possible business outcome creates a […]