Ask the Experts with Frank Casale: Conversation with Daniel Chavez of Dextra Technologies – part 4
Frank Casale, Founder & CEO, Outsourcing Institute and Daniel Chavev, CEO, Dextra Technologies discuss the benefits of nearshoring with regard to agile, partnership with clients, risk mitigation & trust factor.
Digital Mailbox Services: Expanding Customer Delivery and Payment Options
Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.
Discover the Intangible Benefits of Near-Shoring in Latin America
Jon Butler, Principal Consultant, ISG, Daniel Chavez, CEO, Dextra Technologies and Luis Saldana, VP Business Development, Dextra Technologies discuss onshore vs nearshore vs offshore, TCO and hidden costs, why nearshore, and case studies.
From Helpdesk To Global Service Desk
Tony Mataya, Managing Partner, ThinkSolutions, Scott Kessler, Director, ITO Solutions, Stefanini, Jerry McElhone, Director, Business Development, Stefanini and Allen Houpt, Advisor, Solution Marketing, CA Technologies discuss from helpdesk to global service desk.
Ask the Expert with Frank Casale: How to get the most out of your Outsourcing Relationship
Frank Casale, Founder, CEO, Outsourcing Institute and Jim McDonnell, General Manager, ServiceGrid BU, Cisco discuss how to get the most out of your outsourcing relationship based on research that the Outsourcing Institute and Cisco collaborated on.
Making the Case for a Master Services Integrator
As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.
Clearing the Cloud of Uncertainty – What you need to know when considering an IT Sourcing Engagement
While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.
Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street
The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]
IT Outsourcing is not about Cost Savings – Lessons from IT Leaders
Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]
IT Outsourcing is not about Cost Savings
The driving forces of change are the speedier, more e cient and more agile delivery of services that transform the business. This is having a huge impact on the way IT professionals and business leaders see the role of outsourcing in helping their organizations transform to become digital businesses.