Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held posi...
Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
Amrita Joshi, CEO, Ahila, Inc. and John Williams, Senior Vice President of Services, Collaborative Consulting discuss domestic sourcing, benefits and challenges, domestic sourcing as part of global delivery and a growing trend, value proposition, domestic sourcing models and key success factors.
Marty Ezzo, Practice Director, Enterprise Mobility, Pomeroy and Matthew Barlow, Avasant discuss innovative uses of cellular mobile in business, telecom cost explosion taking over IT budgets, what is an optimized state for mobility and working toward that optimized state.
Tony Mataya, Managing Partner, ThinkSolutions, Vadim Lasenik, CEO, Luxoft EMEA, Sergey Bakulin, Big Data Scientist, Luxoft discus Big Data, infrastructure challenges, enterprise adoption challenges and case studies.
Joe Hogan, Managing Partner, Joe Hogan Consulting LLC and Jim Pullen, Client Engagement Director, Pomeroy discuss a client case study: business challenges client had, resolutions, business value achieved, and lessons learned.
Tom Young, OI Advisor & SME and Founder & Managing Director Rumjog Enterprises, Venkil Sundaresan, Senior Director, Information Technology, Cypress Semiconductor, Inc. and Ray Solnik, President, Appnomic Systems, Inc. discuss the three secrets that your traditional service providers are not telling you.
Frank Casale, Founder, CEO, Outsourcing Institute, Tom Young, Partner, ISG and Paul Reynolds, Director of Research, ISG discuss outsourcing market characteristics, top five reasons service providers lose deals and a strategy for success.
Frank Casale, CEO, Outsourcing Institute discusses with colleagues why there is a common disconnect between outsourcing buyers and providers.
What is the most critical factor impacting decision to hire BPO provider.
