IT Outsourcing

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

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Jeff Romano

Managing Principal, WGroup
Content Chairperson
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Jeff Romano brings over 30 years experience in outsourcing facilitation, transition, governance design and operations experience in addition to IT procurement, program management and general operations management to WGroup. He has held posi...

Want to Improve Business Outcomes in Outsourcing Deals?

Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.

By- Outsourcing Institute

Virtualization and Outsourcing

Frank Casale, CEO, Outsourcing Institute along with Avasant and Atos Origin discuss virtualization and outsourcing.

RevAmerica 2015 – Frank Casale, Founder and CEO of Institute...

WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]

Renewable Integration Trends, Challenges and Digital Measures

An electricity consumer receives a message on his smart-phone application, informing him of a cloudy forecast for the next day. The application also advises him to fully charge up his home storage batteries from his solar roof-top system so that he can draw down the charge when cost of grid-electricity shoots up. While this may […]

By- Avasant

Podcast with Vishal Ahluwalia: What is the most critical factor...

What is the most critical factor impacting decision to hire BPO provider.

Perfect Storm: HR in the Cloud

Maribeth Sivak, Principal Consultant, Business Advisory Services, ISG and Stanton Jones, Analyst, Emerging Technologies, ISG discuss cloud level set, HR SaaS: Market Trends, HR SaaS vs HR BPO, and considerations for prospective buyers. Market trends and key considerations

Next Generation IT Sourcing Primer for 2017-2018

New strategies to transform service delivery Back in 2014, market research firm IDC asserted that CIOs needed to drop their old roles as technology overlords and step into new ones as leaders of digital business transformation. But many IT leaders still struggle to understand how to implement new technologies to improve service delivery and enhance […]

By- WGroup

Next Generation IT Operating Models

There was a time when the business was at the mercy of the Information Technology (IT) department for all of its technology-enabled solutions. Now, however, businesses increasingly are discovering new, innovative technologies and becoming progressively aware of the potential of these technologies. Business-users are becoming more technology-savvy and are finding themselves capable of sourcing and […]

NEC Telecom Software Philippines Streamlines Internal Quality Initiatives with Parasoft...

NEC Telecom Software Philippines (NSP) is located in Manila and is a subsidiary of NEC Corporation of Japan. NSP develops technologies for broadband and mobile communications, as well as IT and network solutions that meet the highest level of customer satisfaction with their high-quality output.

Millennial outsourcing is here, are you ready for it?

Organizations, service providers and advisors share thoughts on millennial outsourcing and the other latest trends within the outsourcing industry. Last month I participated in numerous events in North America with clients, service providers and advisors – primarily discussing the many changes we are facing within the outsourcing industry. We are indeed going through some fundamental changes […]

By- Fabiano Rosa