Podcast with Vishal Ahluwalia: What is the most critical factor impacting decision to hire BPO provider.
What is the most critical factor impacting decision to hire BPO provider.
Clearing the Cloud of Uncertainty – What you need to know when considering an IT Sourcing Engagement
While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.
Making the Case for a Master Services Integrator
As IT plays an increasingly central role in enterprise operations, the task of integrating and managing a wider array of services is becoming more challenging. Organizations should consider the potential benefits of working with a master services integrator.
Ask the Experts with Frank Casale: Conversation with Daniel Chavez of Dextra Technologies – part 2
Ask the Experts with Frank Casale: Conversation with Daniel Chavez of Dextra Technologies – part 3
Ask the Experts with Frank Casale: Conversation with Daniel Chavez of Dextra Technologies – part 1
Want to Improve Business Outcomes in Outsourcing Deals?
Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.
Ask the Experts with Frank Casale: Managing Relationships
Solving the CIO’s Challenge For More Efficient and Resilient Business Technology Supply Chain Management
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
IT Outsourcing is not about Cost Savings
The driving forces of change are the speedier, more e cient and more agile delivery of services that transform the business. This is having a huge impact on the way IT professionals and business leaders see the role of outsourcing in helping their organizations transform to become digital businesses.