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Video Interview: Talking Digital Convergence & Transformation with Outsourcing Institute’s...
Gregory North joins Outsourcing Institute President, Daniel Goodstein, to examine digital convergence and transformation within the enterprise. The interview explores: What is Convergence and What is Happening in the Marketplace? Buyers vs. Providers – How will I Be Effected by Digital Convergence? Advice on How to Go About Digital Transformation: Digital Acuity vs. Digital Agility […]
By- The Outsourcing Institute
How to Transform Your Shared Services Organization into a Digital...
The days of shared service organizations (SSO) being responsible for manual, repetitive processes are coming to an end. Today, SSOs can use data and software to automate processes and run more efficiently. Learn how to use automation to transform your SSO into a digital champion. In our webinar we walk you through key strategies to […]
By- The Outsourcing Institute
What’s on the Minds of CXO’s Investigating RPA & Intelligent...
Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation. From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]
By- Frank Casale
The Challenge of Achieving Customer-Driven Shared Services
The Impact of Disruptive Business Trends are Causing a Rethink of Shared Services. The concept and use of shared services have been around for almost 30 years. However, shared services have matured to a level of organizational standard practice for support services across multiple business units. Despite this evolution, the penetration of shared services that […]
